How can we nourish your journey?

Find clarity on allergy information, dining protocols, and kitchen management.

For DinersFor Owners

Allergy & Health

How do I report an unexpected allergic reaction?

If you experience a reaction, first seek immediate medical attention. Once safe, follow these steps:

  • Open the restaurant page and write a detailed allergy experience review.
  • Include the visit date, relevant allergies, and what happened.
  • Flag reviews or answers that look unsafe, misleading, or abusive.
In case of emergency, always call 911 or your local emergency services first.
Can I rely on a restaurant's kitchen protocols?
Restaurant profiles can include owner-provided allergy notes, structured allergen rows, menu item allergen labels, community reviews, and Q&A. Treat these as planning signals, then confirm current kitchen practices directly with the restaurant before ordering.

Business Management

How do I update my menu with new allergen labels?
Access the Owner Dashboard after your claim is approved. Under Menu, you can select individual items and assign structured allergen labels. Approved updates appear on your restaurant profile to keep your customers informed.
What happens when a diner reports a reaction?
Public reviews can be flagged for moderation. Approved owners can respond to reviews from the owner dashboard, and admins can review flagged content from the admin tools.

Still need guidance?

Contact support for help with account access, restaurant claims, reviews, or allergy search results that need a closer look.

Contact Support